No returns will be accepted without prior permission from M.O.R.E. LLC. After you receive a Return Goods Authorization (RGA) number, merchandise must be returned prepaid and insured. A claim must be made with in 30 days from receipt of merchandise. The original invoice or a copy with the RGA number written on must accompany all returns. A 20% restocking fee will be charged on all parts returned for credit or refund unless merchandise is proven to be defective or was shipped wrong by M.O.R.E. LLC. No merchandise will be issued credit or refund if it has been installed, modified, used in any way or is in unsalable condition.